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At Sorsend, we take your privacy seriously and are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data when you use our services as a natural person (individual), not acting on behalf of an organisation.
This Privacy Policy applies to Sorsend as the data controller for personal data processed in connection with the services we offer to individuals within the European Union.
We may collect and process the following categories of personal data:
We process your personal data for the following purposes and under the respective lawful bases defined in Article 6 of the GDPR:
| Purpose | Legal Basis |
|---|---|
| To create and maintain your account and user profile | Performance of a contract (Art. 6(1)(b)) |
| To provide services (task categorization, email sorting, project features) | Performance of a contract (Art. 6(1)(b)) |
| To respond to support requests or inquiries | Legitimate interest or pre-contractual steps (Art. 6(1)(f) or Art. 6(1)(b)) |
| To send transactional notifications (e.g., service updates, security alerts) | Legitimate interest (Art. 6(1)(f)) |
| To send marketing communications (only with consent) | Consent (Art. 6(1)(a)) |
| To analyze service usage and improve performance | Legitimate interest (Art. 6(1)(f)) |
| To comply with legal obligations (e.g., tax, fraud prevention) | Legal obligation (Art. 6(1)(c)) |
We only share personal data with trusted third parties when necessary to provide the service or when required by law. These include:
All sub-processors are contractually bound under Art. 28 GDPR with data processing agreements ensuring adequate protection.
If this feature is available you may enable integrations with email services or productivity tools, we access only the data required for the feature and based on your instructions.
If legally obliged, we may disclose your data to courts, law enforcement, or public authorities under Art. 6(1)(c) GDPR.
Your data may be transferred to countries outside the EU/EEA. In such cases, we rely on appropriate safeguards, such as:
We implement technical and organizational measures under Art. 32 GDPR to protect your data, including:
As a data subject, you have the following rights:
To exercise these rights, contact: office@Sorsend.com.
We use AI to categorize emails and tasks automatically. However, no decisions with legal or similarly significant effects are made solely based on automated processing.
Our services are not intended for users under the age of 16. If we learn we have processed data of a child under 16 without verified parental consent, we will delete that data promptly.
Sorsend leverages artificial intelligence (AI) to enhance service capabilities, such as automated email categorization and task creation and prioritization. Our AI models are designed to improve productivity and support your user experience through contextual understanding and pattern recognition while respecting the principles set forth in the EU AI Act.
We are committed to the ethical and privacy-conscious use of AI and observe the following principles:
We do not use your personal data to train our AI models. This means:
We may update this Privacy Policy to reflect changes in legal, technical, or business developments. We will notify you via the platform or email if changes are material.
We do not sell personal information. We may share data with trusted service providers who process data on our behalf, strictly under contractual obligations and only for the purposes described in this policy. We may disclose information when required by law or to protect rights, safety, and security.
We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as permitted by applicable law.
We implement technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us using the details below.
Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards to protect your information.
Our services are not directed to children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective date" and will be posted on this page.
If you have questions about this Privacy Policy or our data practices, contact us at support@sorsend.com.